Return Policy

Christmas shopping made easy.
For your Christmas gifts, Wolford already offers an extended return guarantee until 31.01.2023.

Product return

Should an item not fit you or not be to your liking, you can simply return the goods to us at any time within 30 days of receipt, free of charge .

Return for Classic Mask, Script Mask, Lace Mask, Classic Mask Set: please note that due to hygienic reasons our care masks cannot be returned when the warranty seal is broken.

Please note: All returned items must be in their original condition with all hangtags and labels attached.
Final Sale items will not be accepted for return.

Return Instructions:

1) Place the completed return form and the goods in the package (you can reuse our packaging for this purpose)

2) Stick the pre-paid return label (enclosed with your order) on the outside of the package so that it is clearly visible.

3) Now seal the package to prevent damage during transport.

Drop off the return shipment at your nearest DHL Service Point (you can find these at https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=ac7859bdedb1da6bb586a94ad6ca47e969dc94f82ce258f343c001124836b706).

If no return slip is enclosed in the package or you have disposed of it accidentally, please contact our customer service team at: service.luxembourg@wolford.biz.

If required, please return the goods to the following address:

Meyer & Meyer Logsitkzentrum
c/o Lager Retoure Wolford,
Lehmkuhlenweg 84
DE-31224 Peine

Refunds

As soon as we have received your return, we will check the products and issue a refund. The refund will be made within 2 – 4 weeks of receipt of return.

If you have already paid, we will credit the amount back to your bank account, PayPal account or your credit card.

If the purchase was invoiced, you can reduce the amount invoiced accordingly.

With payment by cash-on-delivery, the purchase price (without C.O.D. charges) is refunded once you have notified us of your bank details.
To do so, please contact our Service Centre at 00800 100 88 001.

Detailed information on your right of cancellation can be found in our General Business Terms.

 

 

 


 

 

 

Frequently Asked Questions